Repairs and Returns

Repairs Returns

• How do I return my stethoscope?
• Repair Your Stethoscope
• Repair Your Y Headset

International

• How do I repair the Thinklabs One if I do not live in the U.S.?

Replacement Parts

• How do I replace a Thinklabs One part or accessory?

Ordering/Shipping

Ordering

• Thinklabs One Availability

Get to know your One

The Basics

• Introducing Thinklabs One (Video)
• What is the best way to wear the Thinklabs One?
• How do I clean the Thinklabs One?
• What are frequency filters and what do they do?
• What items come with the Thinklabs One?

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Battery

• How do I check the battery level on the Thinklabs One?
• What is the battery life of a fully charged Thinklabs One?
• How do I replace the battery in the Thinklabs One?
• Why can't I use a generic or third-party charger with the Thinklabs One?
• How do I charge the Thinklabs One?

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Filter Settings

• Introduction to Frequency Filters
• How do I set favorite frequency filters?
• Why don't my filter favorites change when I press the Filter button?
• How do I change filters on the Thinklabs One?

One + Hearing Aids

Hearing Aid Options

• How can I use Thinklabs One with hearing aids?
• How do I set up the One to work with Cochlear Implants?
• Will the One work with my smartphone-connected hearing aids?
• Which types of Cochlear implants work with both the MiniMic and Thinklabs One?

FAQ

FAQ

• What is the amplification of the One?
• How many headsets can I connect to the One?
• Is One Bluetooth-Enabled?
• Is there a One for pediatrics?
• Can I use the Thinklabs Wave app with my hearing aids?

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One Step Further

Recording

• How do I record sounds from the One onto a computer using Audacity?
• How do I record sounds on mobile devices with the Thinklabs Wave app?
• How do I download Audacity?
• What can I do to create the best recordings on my mobile device?
• Which USB audio adapters does Thinklabs support?

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Thinklink

• What is the Thinklink Mobile Kit?
• Which devices can I use with the Thinklink Mobile Kit?
• What apps are compatible with Thinklink?
• How do I set up the Thinklink Mobile Kit?

Special Use

Special Use

• For Educators
• For Researchers
• For Artists and Performance Artists

Connectivity

External Devices

• How do I connect the One to a portable loudspeaker?
• How do I connect the One via USB to a computer?

Headphones

• How do I wirelessly connect the One to my Bluetooth headphones?
• How do I use headphones with One?
• What are the preferred headphones to use with the Thinklabs One?

One in Telemedicine

Telemedicine

• Auscultation and Telemedicine
• What videoconferencing programs and hardware platforms work best with One?
• Telemedicine Evaluation Devices
• Connecting to VSee for telemedicine
• Connecting to Polycom for telemedicine

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Troubleshooting

Troubleshooting

• Why doesn't the Thinklabs One toggle between my two favorite filters?
• How do I quickly access the Thinklabs library of user manuals?
• Why can I hear sound from only one headphone at a time?
• Why isn't my Thinklabs One charging?
• Why does the Thinklabs One sound "tinny?"

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